STE6207 Quality Management and Improvement - 5 stp

Content

Introduction to TQM and Lean Six Sigma. Definitions and terms. Relationship between TQM, Lean and Six Sigma. The Laws of Lean Six Sigma. Value, waste and required non-value added. The seven (eight) forms of waste. The five principles of "lean" manufacturing. 5S. The Deming Cycle. DMAIC. Introduction to the eight-step process for quality improvement. The KANO model. Identify and prioritize improvement opportunities. Brainstorming. Group dynamics. Project roles. Project approaches. Chartering projects. Process documentation tools. Measurements (five-step methodology). Analysis of the data. Flow & pull. Performance measures, Cp, Cpk, DPMO. Measure system analysis. Simple visual tools. FMEA. Mistake proofing. SPC systems and control charts. DOE.

ADMISSION REQUIREMENTS: A relevant undergraduate bachelor Engineering programme with minimum 30 credits Mathematics/statistics topics

Application code: 9371 

Learning outcomes, skills and attitudes

After finished the course and passed the exam the students will have a broad understanding of the ideas and principles that the Lean Six Sigma concepts are based on, and how these can be utilized in order to manage and improve company operations. The students will be able to use many of the quality improvement tools and methods that are part of the Lean Six Sigma concept.

Working and assessment methods

Concentrated lectures and exercises spread over two weeks. 25 - 28 lecture hours, 20 hours of exercises, plus self studies. Total  workload is estimated to about 125 hours full time work (written examination included).

Software

Spreadsheet, Excel. (Minitab).

Mandatory tasks

It is prepared for a total of ten team exercises of which six are mandatory. In order to be familiar with how a project team works together to improve a process, and for a practical demonstration of important quality improvement techniques, a "Statapult" will be used actively in connection with five of the mandatory team exercises. The "Statapult" improvement project consists of three phases: Current reality, flow improvements and variation reduction. Each team will ideally consist of 6 - 7 students. The results from the ¿Statapult¿ exercises have to be documented in a written report from each team, and presented in class by the end of the course. The reports have to be approved by the teacher in order to qualify for the final exam. The other mandatory exercise has to be answered in writing, handed in and approved by the teacher in order to be qualified for the final exam. Submission deadlines will be specified in the task descriptions. (The task descriptions will be made available on It's Learning.)

3 hours written exam which accounts for 100% of the grade in the course. The grading will be done by A-F grading scale. A re-sit exam will be arranged for this course.

The date for the exam can be changed. The final date will be announced at your faculty early in May and early in November.

Curriculum

• Taghizadegan, Salman (2006). Essentials of Lean Six Sigma. Elsevier.

• Ljunggren, Per Åge (2014). Lean Six Sigma - Lecture notes. (Will be made available on It's Learning.)
• The curriculum will also include copies of relevant topics and articles that will be handed out during the course or made available on It's Learning.

Additional literature

• Oakland, John S. (2007). Total Quality Management - text with cases. Elsevier. 
• George, Michael L.  (2002). Lean Six Sigma - combining Six Sigma Quality with Lean Speed. McGraw-Hill.
• Adams, Kiemele, Pollock & Quan (2004). Lean Six Sigma - A Tools Guide. Air  Academy Ass.
• Oakland, John S. (2008). Statistical Process Control. Elsevier.

Exam/assessment STE6207

Eksamensordning: Skriftlig

STE6207 Quality Management and improvem.«