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Tronvoll, Bård

Professor II
Institutt for reiseliv og nordlige studier




Arbeider i CRIStin


  • Tronvoll, Bård. A dynamic model of customer complaining behaviour from the perspective of service-dominant logic. European Journal of Marketing 2012; Volum 46 (1-2). ISSN 0309-0566.s 284 - 305.s doi: 10.1108/03090561211189338.
  • Edvardsson, Bo; Skålen, Per; Tronvoll, Bård. Service Systems as a Foundation for Resource Integration and Value Co-Creation. Review of Marketing Research 2012; Volum 9. ISSN 1548-6435.s 79 - 126.s doi: 10.1108/S1548-6435(2012)0000009008.
  • Tronvoll, Bård. Negative emotions and their effect on consumer complaint behaviour. Journal of Service Management 2011; Volum 22 (1). ISSN 1757-5818.s 111 - 134.s doi: 10.1108/09564231111106947.
  • Edvardsson, Bo; Tronvoll, Bård; Gruber, Thorsten. Expanding understanding of service exchange and value co-creation: a social construction approach. Journal of the Academy of Marketing Science 2011; Volum 39 (2). ISSN 0092-0703.s 327 - 339.s doi: 10.1007/s11747-010-0200-y.
  • Tronvoll, Bård; Brown, Stephen W.; Gremler, Dwayne D.; Edvardsson, Bo. Paradigms in service research. Journal of Service Management 2011; Volum 22 (5). ISSN 1757-5818.s 560 - 585.s doi: 10.1108/09564231111174951.
  • Vink, Josina; Joly, Maira Prestes; Wetter-Edman, Katarina; Tronvoll, Bård; Edvardsson, Bo Åke. Changing the Rules of the Game in Healthcare through Service Design. Springer Nature 2019 ISBN 978-3-030-00748-5.s 19 - 38.s doi: 10.1007/978-3-030-00749-2_2.

  • Tronvoll, Bård; Edvardsson, Bo Åke. Exploring Customers’ Co-Recovery Experience. Service Science 2019; Volum 11 (3). ISSN 2164-3962.s 189 - 200.s doi: https://doi.org/10.1287/serv.2019.0246.

  • Edvardsson, Bo Åke; Tronvoll, Bård. How platforms foster service innovations. Organizational Dynamics 2019. ISSN 0090-2616.s doi: 10.1016/j.orgdyn.2019.04.007.

  • Arsenovic, Jasenko; Edvardsson, Bo Åke; Tronvoll, Bård. Moving Toward Collaborative Service Recovery A Multiactor Orientation. Service Science 2019. ISSN 2164-3962.s 1 - 12.s doi: 10.1287/serv.2019.0241.

  • Tronvoll, Bård; Edvardsson, Bo Åke; Möllerskov-Jonzon, Maria. From customer feedback to innovation: - The IKEA case. World Scientific 2019 ISBN 978-981-3273-37-5.s 75 - 93.s doi: 10.1142/9789813273382_0005.

  • Sklyar, Alexey; Kowalkowski, Christian; Sörhammar, David; Tronvoll, Bård. Resource integration through digitalisation: a service ecosystem perspective. Journal of Marketing Management 2019. ISSN 0267-257X.s 1 - 18.s doi: 10.1080/0267257X.2019.1600572.

  • Sklyar, Alexey; Kowalkowski, Christian; Tronvoll, Bård; Sörhammar, David. Organizing for digital servitization: A service ecosystem perspective. Journal of Business Research 2019. ISSN 0148-2963.s doi: 10.1016/j.jbusres.2019.02.012.

  • Tronvoll, Bård. Digital enabled experience – the listening experience in music streaming. International Journal of Music Business Research 2019; Volum 8 (1). ISSN 2227-5789.s 6 - 38.

  • Helkkula, Anu; Kowalkowski, Christian; Tronvoll, Bård. Archetypes of Service Innovation: Implications for Value Cocreation. Journal of Service Research 2018; Volum 21 (3). ISSN 1094-6705.s 284 - 301.s doi: 10.1177/1094670517746776.

  • Edvardsson, Bo Åke; Tronvoll, Bård; Witell, Lars. An ecosystem perspective on service innovation. Edward Elgar Publishing 2018 ISBN 978-1786433442.s 85 - 102.

  • Vink, Josina; Edvardsson, Bo Åke; Wetter-Edman, Katarina; Tronvoll, Bård. Reshaping Mental Models – Enabling Innovation through Service Design. Journal of Service Management 2018. ISSN 1757-5818.s doi: 10.1108/JOSM-08-2017-0186.

  • Koskela-Huotari, Kaisa; Edvardsson, Bo Åke; Tronvoll, Bård. Emergence of novel resources in service ecosystems. Sage Publications 2018 ISBN 9781526402837.s 372 - 387.

  • Findsrud, Rolf; Tronvoll, Bård; Edvardsson, Bo Åke. Motivation: The missing driver for theorizing about resource integration. Marketing Theory 2018; Volum 18 (4). ISSN 1470-5931.s 493 - 519.s doi: 10.1177/1470593118764590.

  • Davoudi, Sara; Högström, Sven Erik Claes; Tronvoll, Bård. The Central Role of Identity in the Arctic Periphery. CABI Publishing 2017 ISBN 9781780648620.s 28 - 36.s doi: 10.1079/9781780648620.0028.

  • Vink, Josina; Tronvoll, Bård; Edvardsson, Bo Åke; Wetter-Edman, Katarina; Aguirre, Manuela. Service Ecosystem Design: Doing Institutional Work Through Design. (fulltekst) 2017 ISBN 978-88-92667-57-0.

  • Tronvoll, Bård. Elastisitet: En forutsetning for virksomheter i kristiske situasjoner. Fagbokforlaget 2017 ISBN 978-82-450-2111-0.s 439 - 456.

  • Tronvoll, Bård. En situasjonsbasert tilnærming - fra hendelser til akutte situasjoner. Fagbokforlaget 2017 ISBN 978-82-450-2111-0.s 413 - 438.

  • Tronvoll, Bård; Barile, Sergio; Caputo, Francesco. A Systems Approach to Understanding the Philosophical Foundation of Marketing Studies. Springer 2017 ISBN 978-3-319-61966-8.s 1 - 18.s doi: 10.1007/978-3-319-61967-5_1.

  • Polese, Francesco; Pels, Jaqueline; Tronvoll, Bård; Bruni, Roberto; Carrubbo, Luca. A4A relationships. Journal of service theory and practice 2017; Volum 27 (5). ISSN 2055-6225.s 1040 - 1056.s doi: 10.1108/JSTP-05-2017-0085.

  • Dehling, Sebastian; Edvardsson, Bo Åke; Tronvoll, Bård. Expanding understanding of resource integration in service ecosystems: A signaling approach. 2017 ISBN 978-88-92667-57-0.

  • Gidhagen, Michael; Helkkula, Anu; Loebler, Helge; Jonas, Julia; Sörhammar, David; Tronvoll, Bård. Human-to-nonhuman value co-creation and resource integration: parasocial actors in a service ecosystem. 2017 ISBN 978-88-92667-57-0.

  • Vink, Josina; Tronvoll, Bård; Edvardsson, Bo Åke; Wetter-Edman, Katarina; Aguirre, X. Service ecosystem design: doing institutional work through design. 2017 ISBN 978-88-92667-57-0.

  • Sörhammar, David; Kowalkowski, Christian; Tronvoll, Bård; Skylar, A. Service ecosystem perspective on the digital service journey. 2017 ISBN 978-88-92667-57-0.

  • Findsrud, Rolf; Tronvoll, Bård. Resource integration in value co-creation: Integrative framework from S-D logic and Motivation Theory. 2017 ISBN 978-88-92667-57-0.

  • Tronvoll, Bård; Mysen, Tore. Emosjoner i kundedrevet samskaping av tjenester. Magma - Tidsskrift for økonomi og ledelse 2017; Volum 20 (4). ISSN 1500-0788.s 50 - 58.

  • Tronvoll, Bård. The Actor: The Key Determinator in Service Ecosystems. (fulltekst) Systems 2017; Volum 5 (2). ISSN 2079-8954.s doi: 10.3390/systems5020038.

  • Ben Letaifa, Soumaya; Edvardsson, Bo Åke; Tronvoll, Bård. The role of social platforms in transforming service ecosystems. Journal of Business Research 2016; Volum 69 (5). ISSN 0148-2963.s 1933 - 1938.s doi: 10.1016/j.jbusres.2015.10.083.

  • Findsrud, Rolf; Tronvoll, Bård; Edvardsson, Bo Åke. Conceptualizing Resource Integration in Value Co-Creation Using Theories of Motivation. 2016 ISBN 979-12-200-1384-0.

  • von Koskull, Catharina; Strandvik, Tore; Tronvoll, Bård. Emotional strategizing in service innovation. Management Decision 2016; Volum 54 (2). ISSN 0025-1747.s 270 - 287.s doi: 10.1108/MD-06-2014-0339.

  • Högström, Claes; Gustafsson, Anders; Tronvoll, Bård. Strategic brand management: Archetypes for managing brands through paradoxes. Journal of Business Research 2015; Volum 68 (2). ISSN 0148-2963.s 391 - 404.s doi: 10.1016/j.jbusres.2014.06.009.

  • Tronvoll, Bård. Opplevelsen - grunnlaget for et godt omdømme. Fagbokforlaget 2015 ISBN 978-82-450-1654-3.s 95 - 118.

  • Edvardsson, Bo; Kleinaltenkamp, Michael; Tronvoll, Bård; McHugh, Patricia; Windahl, Charlotta. Institutional logics matter when coordinating resource integration. Marketing Theory 2014; Volum 14 (3). ISSN 1470-5931.s 291 - 309.s doi: 10.1177/1470593114534343.

  • Åkesson, Maria; Edvardsson, Bo Åke; Tronvoll, Bård. Regular issue paper: Customer experience from a self-service system perspective. Journal of Service Management 2014; Volum 25 (5). ISSN 1757-5818.s 677 - 698.s doi: 10.1108/JOSM-01-2013-0016.

  • Xu, Yingzi; Tronvoll, Bård; Edvardsson, Bo Åke. Recovering service failure through resource integration. Service Industries Journal 2014; Volum 34 (16). ISSN 0264-2069.s 1253 - 1271.s doi: 10.1080/02642069.2014.942652.

  • Åkesson, Maria; Edvardsson, Bo Åke; Tronvoll, Bård. Customer experience from a self-service system perspective. Journal of Service Management 2014; Volum 25 (5). ISSN 1757-5818.s 677 - 698.s doi: 10.1108/JOSM-01-2013-0016.

  • Xu, Yingzi; Marshall, roger; Edvardsson, Bo; Tronvoll, Bård. Show you care: initiating co-creation in service recovery. Journal of Service Management 2014; Volum 25 (3). ISSN 1757-5818.s 369 - 387.s doi: 10.1108/JOSM-11-2012-0253.

  • Edvardsson, Bo; Gustafsson, Anders; Tronvoll, Bård; Kristensson, Per; Witell, Lars. New service development from the perspective of value co-creation in a service system. Edward Elgar Publishing 2014 ISBN 9780857938848.s 346 - 369.s doi: 10.4337/9780857938855.00025.

  • Edvardsson, Bo; Tronvoll, Bård. A new conceptualization of service innovation grounded in S-D logic and service systems. International Journal of Quality and Service Sciences 2013; Volum 5 (1). ISSN 1756-669X.s 19 - 31.s doi: 10.1108/17566691311316220.

  • Tronvoll, Bård; Edvardsson, Bo; Witell, Lars. A conceptualization of service innovation as reconfiguration of actors, resources and institutions. Aracne editrice 2013 ISBN 978-88-548-6301-9.s 37 - 42.

  • Tronvoll, Bård. A dynamic model of customer complaining behaviour from the perspective of service-dominant logic. European Journal of Marketing 2012; Volum 46 (1-2). ISSN 0309-0566.s 284 - 305.s doi: 10.1108/03090561211189338.

  • Edvardsson, Bo; Skålen, Per; Tronvoll, Bård. Service Systems as a Foundation for Resource Integration and Value Co-Creation. Review of Marketing Research 2012; Volum 9. ISSN 1548-6435.s 79 - 126.s doi: 10.1108/S1548-6435(2012)0000009008.

  • Högström, Claes; Tronvoll, Bård. The enactment of socially embedded service systems: Fear and resourcing in the London Borough of Sutton. (data) European Management Journal 2012; Volum 30 (5). ISSN 0263-2373.s 427 - 437.s doi: 10.1016/j.emj.2012.06.002.

  • Tronvoll, Bård. Negative emotions and their effect on consumer complaint behaviour. Journal of Service Management 2011; Volum 22 (1). ISSN 1757-5818.s 111 - 134.s doi: 10.1108/09564231111106947.

  • Edvardsson, Bo; Tronvoll, Bård; Gruber, Thorsten. Expanding understanding of service exchange and value co-creation: a social construction approach. Journal of the Academy of Marketing Science 2011; Volum 39 (2). ISSN 0092-0703.s 327 - 339.s doi: 10.1007/s11747-010-0200-y.

  • Tronvoll, Bård; Brown, Stephen W.; Gremler, Dwayne D.; Edvardsson, Bo. Paradigms in service research. Journal of Service Management 2011; Volum 22 (5). ISSN 1757-5818.s 560 - 585.s doi: 10.1108/09564231111174951.

  • Edvardsson, Bo; Tronvoll, Bård; Höykinpuro, Ritva. Complex service recovery processes: how to avoid triple deviation. Managing Service Quality 2011; Volum 21 (4). ISSN 0960-4529.s 331 - 349.s doi: 10.1108/09604521111146234.

  • Edvardsson, Bo; Tronvoll, Bård; Gruber, Thorsten. Expanding understanding of service exchange and value co-creation: a social construction approach. (omtale) Journal of the Academy of Marketing Science 2010; Volum 39 (2). ISSN 0092-0703.s 327 - 339.s doi: 10.1007/s11747-010-0200-y.

  • Tjøstheim, Ingvar; Tronvoll, Bård. City Marketing with New Technology. Ukjent 2009.

  • Svensson, Göran; Tronvoll, Bård; Helgesson, Thomas; Slåtten, Terje. The 'geographical affiliations' in top' research journals of general marketing. Australasian Marketing Journal 2009 (17). ISSN 1441-3582.s 154 - 159.

  • Svensson, Göran; Slåtten, Terje; Tronvoll, Bård. "Scientific identity" and "ethnocentricity" in top journals of logistics management. International Journal of Physical Distribution & Logistics Management 2008; Volum 38 (8). ISSN 0960-0035.s 588 - 600.

  • Svensson, Göran; Slåtten, Terje; Tronvoll, Bård; Helgesson, Thomas. Empirical characteristics of "top" journals in mainstream marketing. Marketing Intelligence & Planning 2008; Volum 26 (2). ISSN 0263-4503.s 131 - 144.

  • Svensson, Göran; Slåtten, Terje; Tronvoll, Bård. An assessment of the empirical characteristics of top journals in services marketing. Managing Service Quality 2008; Volum 18 (3). ISSN 0960-4529.s 289 - 304.

  • Svensson, Göran; Helgesson, Thomas; Slåtten, Terje; Tronvoll, Bård. Scientific Identity of 'Top' Research Journals in the Broader Discipline of Marketing: Findings and Queries. European Business Review 2008; Volum 20 (5). ISSN 0955-534X.s 384 - 400.

  • Svensson, Göran; Slåtten, Terje; Tronvoll, Bård. Scientific identity in top journals of services marketing: review and evaluation. International Journal of Service Industry Management 2008; Volum 19 (1). ISSN 0956-4233.s 134 - 147.s doi: 10.1108/09564230810855743.

  • Svensson, Göran; Tronvoll, Bård; Slåtten, Terje. "Empirical characteristics" and "geocentricity" in "top" journals of logistics management. International Journal of Logistics Management 2008; Volum 19 (3). ISSN 0957-4093.s 436 - 450.

  • Tronvoll, Bård. Complainer Characteristics When Exit is Closed. International Journal of Service Industry Management 2007; Volum 18 (1). ISSN 0956-4233.s 25 - 51.s doi: 10.1108/09564230710732885.

  • Svensson, Göran; Slåtten, Terje; Tronvoll, Bård. "Ethnocentricity" in Top Jounals of Services Management: Authors, Editorial Reveiw Boards, Editorial Boards and Editors. Managing Service Quality 2007; Volum 25 (5). ISSN 0960-4529.s 563 - 578.

  • Tronvoll, Bård. Customer Complaint Behaviour from the Perspective of the Service-dominant Logic of Marketing. Managing Service Quality 2007; Volum 17 (6). ISSN 0960-4529.s 601 - 620.s doi: 10.1108/09604520710834966.

  • Tronvoll, Bård. Faktorer som påvirker servicekvalitet. Fagbokforlaget 2005 ISBN 8245002496.s 214 - 234.

  • Tronvoll, Bård; Kowalkowski, Christian; Skylar, A; Sörhammar, David. Digital servitization among service ecosystem actors. 6th Naples Forum on Service 2019-06-04 - 2019-06-07 2019.

  • Vink, Josina; Koskela-Huotari, Kaisa; Tronvoll, Bård; Edvardsson, Bo Åke; Wetter-Edman, Katarina. Extending the understanding of service design – From co-design to collective designing. QUIS16 - The 16th International Research Symposium on Advancing Service Research and Practice 2019-06-10 - 2019-06-13 2019.

  • Helkkula, Anu; Kowalkowski, Christian; Tronvoll, Bård. Archetypes of service innovation: implications for sustainable development goals. QUIS16 - The 16th International Research Symposium on Advancing Service Research and Practice 2019-06-10 - 2019-06-13 2019.

  • Arsenovic, Jasenko; Edvardsson, Bo Åke; Gruber, Thorsten; Tronvoll, Bård. Customer voicing behavior and justice evaluation in co-recovery Encounters. QUIS16 - The 16th International Research Symposium on Advancing Service Research and Practice 2019-06-10 - 2019-06-13 2019.

  • Findsrud, Rolf; Tronvoll, Bård. Measuring Resource integration and its impact on resource integration Performance. QUIS - The 16th International Research Symposium on Advancing Service Research and Practice 2019-06-10 - 2019-06-13 2019.

  • Mysen, Tore; Tronvoll, Bård. Customer experience and engagement in (digitalized) music channels: An exploratory examination. AIMAC International Conference on Arts and Cultural Management 2019-06-23 - 2019-06-26 2019.

  • Toth, Zsofia; Kowalkowski, Christian; Skylar, A; Sörhammar, David; Tronvoll, Bård; Wirths, Oliver. Digital servitization through the lenses of Paradox Theory – A case study of tensions in the aerospace and maritime industries. Biennial International Conference on Business Market Management: BMM-EMAC 2019-06-27 - 2019-06-29 2019.

  • Tronvoll, Bård. The Logic of Service. PERSPECTIVES ON VALUE CREATION IN THE PUBLIC SECTOR 2019-09-10 - 2019-09-10 2019.

  • Toth, Zsofia; Kowalkowski, Christian; Skylar, A; Sörhammar, David; Tronvoll, Bård; Wirths, Oliver. Digital Servitization Through the Lenses of Paradox Theory – The Evidence of Tensions From the Aerospace and Maritime Industries. Spring Servitization Conference 2019 2019-05-13 - 2019-05-15 2019.

  • Findsrud, Rolf; Tronvoll, Bård; Edvardsson, Bo Åke. Informing Resource Integration in Service Dominant Logic with Motivation Theory. ServSig - American Marketing Association International Service Research Conference 2018-06-14 - 2018-06-16 2018.

  • Tronvoll, Bård; Edvardsson, Bo Åke. From customer feedback to innovation: - The IKEA case. 27th Frontiers in Service Conference 2018-09-06 - 2018-09-09 2018.

  • Edvardsson, Bo Åke; Tronvoll, Bård. Dynamics ecosystem platforms fostering service innovation. 10th Nordic Workshop on Relationship Dynamics - NoRD2018 2018-09-19 - 2018-09-21 2018.

  • Edvardsson, Bo Åke; Tronvoll, Bård. Theorizing on resource asymmetry. 6th Forum on Markets and Marketing 2018-12-12 - 2018-12-15 2018.

  • Tronvoll, Bård. Forbrukerombudets nye rapport om klagestatistikk. 2018.

  • Tronvoll, Bård; Lund, Anders. Klager sjelden på maten – vil ikke ødelegge stemningen. 2018.

  • Pettersen, Per Håkon; Tronvoll, Bård. Finnes ikke maken i Norge: Venter god søkning. 2017.

  • Tronvoll, Bård. Betydningen av digital forretningsforståelse – hvordan bygge fremtidens kompetanse. Høyskolestiftelsens forskningsseminar 2017-11-24 - 2017-11-24 2017.

  • Tronvoll, Bård. Hvordan knytte musikkforskning til musikk bransjen - to eksempler. IFPI Insight årskonferanse 2017-11-02 - 2017-11-02 2017.

  • Findsrud, Rolf; Tronvoll, Bård. Resource integration in value co-creation: Integrative framework from S-D logic and Motivation Theory. 5th Naples Forum on Service 2017-07-06 - 2017-07-09 2017.

  • Sörhammar, David; Kowalkowski, Christian; Tronvoll, Bård; Skylar, A. Service ecosystem perspective on the digital service journey. 5th Naples Forum on Service 2017-07-06 - 2017-07-09 2017.

  • Vink, Josina; Tronvoll, Bård; Edvardsson, Bo Åke; Wetter-Edman, Katarina; Aguirre, X. Service ecosystem design: doing institutional work through design. 5th Naples Forum on Service 2017-07-06 - 2017-07-09 2017.

  • Gidhagen, Michael; Helkkula, Anu; Loebler, Helge; Jonas, Julia; Sörhammar, David; Tronvoll, Bård. Human-to-nonhuman value co-creation and resource integration: parasocial actors in a service ecosystem. 5th Naples Forum on Service 2017-07-06 - 2017-07-09 2017.

  • Dehling, Sebastian; Edvardsson, Bo Åke; Tronvoll, Bård. Expanding understanding of resource integration in service ecosystems: A signaling approach. 5th Naples Forum on Service 2017-07-06 - 2017-07-09 2017.

  • Arsenovic, Jasenko; Edvardsson, Bo Åke; Tronvoll, Bård; Åkesson, Mikael; Gruber, T. Measuring the holistic co-recovery customer experience. 15th International Research Symposium on Service Excellence (QUIS15) 2017-05-12 - 2017-05-14 2017.

  • Vink, Josina; Tronvoll, Bård; Edvardsson, Bo Åke; Wetter-Edman, Katarina. Reshaping Mental Models through Service Design to Foster Service Innovation. 15th International Research Symposium on Service Excellence (QUIS15) 2017-05-12 - 2017-05-14 2017.

  • Dehling, Sebastian; Edvardsson, Bo Åke; Tronvoll, Bård; Holmlid, Stefan. Innovate at startup speed but scale at industry level: Stakeholder engagement practices between corporations and startups. 15th International Research Symposium on Service Excellence (QUIS15) 2017-05-12 - 2017-05-14 2017.

  • Tronvoll, Bård. Stakeholder participation in innovative value co-creation processes. SERVSIG - American Marketing Association International Service Research Conference 2016-06-17 - 2016-06-19 2016.

  • Arsenovic, Jasenko; Edvardsson, Bo Åke; Gruber, Thorsten; Åkesson, Maria; Tronvoll, Bård. Co-creating the Service Recovery Experience – A New Lens on Service Recovery. 26th Annual RESER Conference 2016-10-08 - 2016-10-10 2016.

  • Arsenovic, Jasenko; Edvardsson, Bo Åke; Gruber, Thorsten; Tronvoll, Bård; Åkesson, Maria. A conceptualization of the Co-Recovery Customer Experience. 9th Nordic Workshop on Relationship Dynamics NoRD2016 2016-09-28 - 2016-09-30 2016.

  • Findsrud, Rolf; Tronvoll, Bård; Edvardsson, Bo Åke. Conceptualizing Resource Integration in Value Co-Creation Using Theories of Motivation. RESER Conference 26th annual 2016-09-08 - 2016-09-10 2016.

  • Kowalkowski, Christian; Sörhammar, David; Tronvoll, Bård; Sklyar, Alexey. A Network Perspective on Servitization. 32nd Annual IMP Conference 2016-08-30 - 2016-09-03 2016.

  • Aal, K.; Hammedi, W.; Nasr, L.; Tronvoll, Bård. Exploring the role of conflict in the transformation of service ecosystems. SERVSIG 2016 International Service Research Conferance 2016-06-17 - 2016-06-19 2016.

  • Badinelli, Ralph; Barile, Sergio; Carrubbo, Luca; Tronvoll, Bård; Walletzky, Leonard. Market dynamics, a Complex Adaptive Systems view. SERVSIG 2016 International Service Research Conference (fulltekst) 2016-06-17 - 2016-06-19 2016.

  • Vink, Josina; Wetter-Edman, Katarina; Tronvoll, Bård; Edvardsson, Bo Åke. Well-being through designing: co-design as a promising, practical approach to enhancing the well-being of actors. SERVSIG 2016 International Service Research Conference (fulltekst) 2016-06-17 - 2016-06-19 2016.

  • Tokar, Oksana; Böhmann, Tilo; Tronvoll, Bård; Edvardsson, Bo Åke. Service boundary objects as facilitators of value co-creation across the boundaries of service systems: Empirical Exploration. 25th Annual Frontiers in Service Conference (omtale) 2016-06-23 - 2016-06-26 2016.

  • Vink, Josina; Wetter-Edman, Katarina; Edvardsson, Bo Åke; Tronvoll, Bård. Understanding the Influence of the Co-Design Process on Well-Being. Service Design & Innovation Conference 2016 (fulltekst) (sammendrag) 2016-05-24 - 2016-05-26 2016.

  • Tronvoll, Bård. Philosophical foundation for a systemic perspective. Social Dynamics in a Systems Perspective 2015-12-17 - 2015-12-19 2015.

  • Tronvoll, Bård; Heinonen, K. The echoing of value - a conceptualization of value. 23rd International Colloquium on Relationship Marketing 2015-09-15 - 2015-09-17 2015.

  • von Koskull, Catharina; Strandvik, Tore; Tronvoll, Bård. ’Mission impossible’: emotional strategizing in service innovation management. 31st EGOS Colloquium. (European Group for Organizational Studies) 2015-06-02 - 2015-06-04 2015.

  • Tronvoll, Bård. Philosophical Foundations for Research and their Implications on Service Research. Naples Forum on Service 2015-07-09 - 2015-07-12 2015.

  • Heinonen, K; Tronvoll, Bård. The layers of value; a conceptualization of the phenomenological notion. Naples Forum on Service 2015-07-09 - 2015-07-12 2015.

  • Tokar, O.; BohMann, Tilo; Tronvoll, Bård. Facilitating Service Systems Integration with Service Boundary Objects: An Empirical Exploration in Mental Health Care. 14th International Research Symposium on Service Excellence QUIS14 2015-06-18 - 2015-06-21 2015.

  • Letaifa, S.B.; Edvardsson, Bo Åke; Tronvoll, Bård. The role of social platforms in transforming social ecosystems. 5th Global Innovation and Knowledge Academy (GIKA) 2015-07-13 - 2015-07-16 2015.

  • Tronvoll, Bård. Stor interesse for siviløkonomutdanningen på Rena. 2015.

  • Tronvoll, Bård. Markedsføring fra oven og markedsføring fra bunnen: -hvordan hjelper dette oss til å forstå verdiskaping?. Tiltredelsesforelesning 2014-09-25 - 2014-09-25 2014.

  • von Koskull, Catharina; Strandvik, Tore; Tronvoll, Bård. Emotional strategizing in service innovation management. ServSig American Marketing Association International Service Research Conference 2014-06-13 - 2014-06-14 2014.

  • Edvardsson, Bo Åke; Tronvoll, Bård; Witell, Lars. Key Concepts in Service Innovation Research: Value Proposition, Actors, Resources and Institutions. ServSig American Marketing Association International Service Research Conference 2014-06-13 - 2014-06-14 2014.

  • Edvardsson, Bo Åke; Tronvoll, Bård; Witell, Lars. Key Concepts in Service Innovation Research: Value Proposition. Forum on Markets and Marketing 2014-06-16 - 2014-06-19 2014.

  • Svenkerud, Peer Jacob; Tronvoll, Bård. Endelig siviløkonomutdanning. Østlendingen 2014.

  • Tronvoll, Bård. A transition of service recovery: a network approach. Seminar for researchers and Phd students 2013-11-04 - 2013-11-04 2013.

  • Hekkula, A*; Kowalkowski, Christian; Tronvoll, Bård. Different approaches to service innovation and their contribution of value co-creation. Workshop on service innovation research 2013-09-18 - 2013-09-20 2013.

  • Edvardsson, Bo; Kleinaltenkamp, Michael; Tronvoll, Bård; McHugh, Patricia; Watts, Jameson; Windahl, Charlotta. Institutional Logic Matters - Coordinating Resource Integration. Naples Forum on Service 2013-06-18 - 2013-06-21 2013.

  • Tronvoll, Bård. Novel marketing perspectives calls for an in-depth understanding of philosophical assumptions. the Naples Forum on Service 2013-06-18 - 2013-06-21 2013.

  • Åkesson, Mikael; Edvardsson, Bo; Tronvoll, Bård. Customers experience with self-service technology. Naples Forum on Service 2013-06-18 - 2013.

  • Åkesson, Mikael; Edvardsson, Bo; Tronvoll, Bård. What drives customers’ experience: The influence of norms. QUIS 13; The 13th International Research Symposium on Service Excellence in Management 2013-06-10 - 2013-06-14 2013.

  • Tronvoll, Bård. The Intertwined Drivers of Customers Experiences. Johan Arndt Conference in Marketing 2013-05-30 - 2013-05-31 2013.

  • Tronvoll, Bård. Do we take our philosophical research perspective for granted, if so, what is the result?”. Doktorgrandsseminar, stipendiater og vitenskapelig ansatte 2013-04-18 - 2013.

  • Edvardsson, Bo Åke; Tronvoll, Bård. Conceptualizing Service Innovation: Value co-creating Relationships in Service Systems. 7th Nordic Workshop on Relationship Dynamics (Nord2012) 2012-10-10 - 2012-10-12 2012.

  • Tronvoll, Bård; Edvardsson, Bo. How do institutional logics shape service systems and value co-creation?. Forum on Markets and Marketing (fulltekst) 2012-12-09 - 2012-12-12 2012.

  • Tronvoll, Bård; Edvardsson, Bo. A New Conceptualization of Service Innovation grounded in S-D logic and Service Systems. NoRD2012 2012-10-10 - 2012-10-12 2012.

  • Tronvoll, Bård. Vi er for dårlige på service. Bergens Tidende 2012. ISSN 0804-8983.

  • Edvardsson, Bo; Tronvoll, Bård. A new conceptualization of service innovation grounded in S-D logic and service systems. The 15th QMOD Conference on quality and service sciences (data) 2012-09-05 - 2012-09-07 2012.

  • Tronvoll, Bård; Edvardsson, Bo; BohMann, Tilo. Service Systems Integration. International conference on human side of service engineering 2012-07-21 - 2012-07-25 2012.

  • Tronvoll, Bård; Edvardsson, Bo. Foundations for Service System Research. SERVSIG International Service Research Conference 2012-06-07 - 2012-06-09 2012.

  • Mysen, Tore; Svensson, Göran; Tronvoll, Bård. The influence of shared business ethics on B2B relationship commitment: A nordic comparative study. Johan Arndt Conference 2012-05-31 - 2012-06-01 2012.

  • Tronvoll, Bård. The transition of service recovery. Johan Arndt Conference in Marketing 2012-05-31 - 2012-06-01 2012.

  • Tronvoll, Bård. Paradigms: - different perspectives, different views. Seminar for vitenskapelig ansatte 2012-03-08 - 2012.

  • Tronvoll, Bård. Complaining Behavior of Users in Public Sector. Kvalitetsmässan 2011 2011-11-15 - 2011-11-17 2011.

  • Tronvoll, Bård; Edvardsson, Bo. The components of a Complex Service System. Cambridge service week: Understanding Complex Service Systems Through Different Lenses (omtale) 2011-09-22 - 2011-09-23 2011.

  • Tronvoll, Bård; Xu, Yingz; Marshall, Roger; Edvardsson, Bo. It isn’t what you do; it is how you do it - Co-creation, justice and service recovery. 2011 ISBN 9780578084572.s 1033 - 1042.

  • Edvardsson, Bo; Tronvoll, Bård; Skålen, Per. Service Systems as a Foundation for Resource Integration and Value Co-creation. Naples Forum on Service 2011-06-14 - 2011-06-17 2011.

  • Tronvoll, Bård; Edvardsson, Bo; Vargo, Stephen L.. Alternative Ontological Foundations for Service System Conceptualization. Naples Forum on Service, 2011-06-14 - 2011-06-16 2011.

  • Tronvoll, Bård. Understanding value co-creation within the service system. Johan Arndt Konferanse i Markedsføring 2011-06-09 - 2011-06-10 2011.

  • Tronvoll, Bård; Xu, Yingz; Marshall, Roger. It isn’t what you do; it is how you do it - Co-creation, justice and service recovery. The 12th International Research Symposium on Service Excellence in Management (QUIS12) 2011-06-02 - 2011-06-02 2011.

  • BohMann, Tilo; Edvardsson, Bo; Tronvoll, Bård. From resource integration to service systems integration. The 12th International Research Symposium on Service Excellence in Management (QUIS12 2011-06-02 - 2011-06-05 2011.

  • Edvardsson, Bo; Tronvoll, Bård. Value co-creation and value-in-context: Understanding the influence of duality of structures. International joint conference on service science 2011-05-25 - 2011-05-27 2011.

  • Edvardsson, Bo; Tronvoll, Bård. Custumer driven service innovation. Nankai University 2011-05-24 - 2011.

  • Tronvoll, Bård. Trends and challenges in service research. Nankai University 2011-05-24 - 2011.

  • Tronvoll, Bård. Planetary debate on Practices of effective service design and mechanisms to enhance service innovation. International Joint Conference on Service Science 2011-05-26 - 2011.

  • Tronvoll, Bård. The Role of Service Systems in Value Co-Creation and Service Innovation. Forskerseminar 2011-03-31 - 2011-03-31 2011.

  • Tronvoll, Bård. Hvordan ta vare på de misfornøyde kundene: behovet for et klagehåndteringssystem i kollektivtrafikken How to take care of the customers: The need for a holistic service recovery system in public transportation?. Transportforum 2010 (omtale) 2010-01-13 - 2010-01-14 2010.

  • Tronvoll, Bård. The Service Recovery Activities Among Public Transportation Network Actors. 17th international EIRASS conference 2010 2010-07-03 - 2010-07-05 2010.

  • Tronvoll, Bård. Integration of social contruction theories into the service-dominat logic perspective. utenTitteltekst 2010-09-20 - 2010-09-20 2010.

  • Tronvoll, Bård. The Service Recovery Activities Among Public Transportation Network Actors. 17th International conference on Recent Advances in Retailing and Service Science (EIRASS) 2010-07-02 - 2010-07-03 2010.

  • Höykinpuro, Ritva; Edvardsson, Bo; Tronvoll, Bård. Service recovery as a process with multiple actors -The existence of a double service recovery and a triple deviation. The 6th SERVSIG International Research Conference (omtale) 2010-06-17 - 2010-06-19 2010.

  • Mysen, Tore; Tronvoll, Bård. The key role of opportunism in international relationshipps. Johan Arndt-konferansen i markedsføring 2010-06-07 - 2010-06-08 2010.

  • Tronvoll, Bård. Hvordan oppnå en god kundeopplevelse gjennom serviceorientert ledelse?. utenTitteltekst 2010-04-21 - 2010-04-21 2010.

  • Tronvoll, Bård. Dette er en vinn-vinn situasjon. Aftenposten (morgenutg. : trykt utg.) 2010. ISSN 0804-3116.

  • Helgesson, Thomas; Tronvoll, Bård; Svensson, Göran; Slåtten, Terje. Services Marketing Journals : An Examination of Longitudinal Characteristics. 16th Recent Advances in Retailing & Services Science Conference 2009-07-06 - 2009-07-09 2009.

  • Tronvoll, Bård. Hvordan ta vare på de misfornøyde kundene: behovet for et klagehåndteringssystem i kollektivtrafikken. Forskarkonferens om kollektivtrafik 2009-12-21 - 2009-12-21 2009.

  • Tronvoll, Bård. Dårlig svar etter to døgsn venting. Storebror holder ikke mål. Aftenposten (morgenutg. : trykt utg.) 2009. ISSN 0804-3116.

  • Tronvoll, Bård; Edvardsson, Bo. A Social Construction Approach to Service Logic. 18th Annual Frontiers in Service Conference 2009-10-29 - 2009-11-01 2009.

  • Tronvoll, Bård. Vi sendte e-post med to spørsmål til ti aviser. Aftenposten (morgenutg. : trykt utg.) 2009. ISSN 0804-3116.

  • Tronvoll, Bård. Service en viktig suksessfaktor. 2009.

  • Tronvoll, Bård. Classification of Negative Emotions After an Unfavourable Service Experience in the Tourism Industry. International conference Quality and Service Sciences, The 12th QMOD and Toulon-Verona Conference (omtale) 2009-08-27 - 2009-08-29 2009.

  • Tjøstheim, Ingvar; Tronvoll, Bård. City Marketing with New Technology. European Cities Marketing Conference 2009 (omtale) 2009-06-17 - 2009-06-20 2009.

  • Tronvoll, Bård. Odin svarte aldri. Tre av åtte fondsforvaltere svarte innen 24 timer. Skandiabanken feilvurderte spørsmålet. (omtale) Accounting and Finance 2009. ISSN 0810-5391.

  • Tronvoll, Bård. Service interactions require new thoughts in customer complaint behaviour. QUIS 11 The Service conference (omtale) 2009-06-11 - 2009-06-14 2009.

  • Tronvoll, Bård. Ikke lett å få reiseforsikring. Aftenposten (morgenutg. : trykt utg.) 2009. ISSN 0804-3116.

  • Tronvoll, Bård. Grand Prix gir kortvarig reiselivsglede. (omtale) 2009.

  • Tronvoll, Bård. Helt mørkt hos Hafslund. 2009.

  • Tronvoll, Bård. Extending the service-dominant logic by introducing social construction theory. utenTitteltekst 2009-04-25 - 2009-04-25 2009.

  • Tronvoll, Bård. Dam if you do and dam if you dont: - The customer we love to hate!. utenTitteltekst 2009-05-06 - 2009-05-06 2009.

  • Tronvoll, Bård. Plånboken. Hjelp hvad skal jag göra?. 2009.

  • Tronvoll, Bård. Kundeorienterte strategier for innovasjon. Tjenesteinnovasjon innen grafisk sektor. Arrangør: NHO grafisk (omtale) 2009-01-15 - 2009-01-15 2009.

  • Tronvoll, Bård. Flere lyspunkter i Elbutikkene. Aftenposten (morgenutg. : trykt utg.) 2009. ISSN 0804-3116.

  • Sander, Svari; Slåtten, Terje; Svensson, Göran; Tronvoll, Bård. Logistics Journals : An Examination of Longitudinal Characteristics. 16th Recent Advances in Retailing & Services Science Conference 2009-07-06 - 2009-07-09 2009.

  • Helgesson, Thomas; Slåtten, Terje; Svensson, Göran; Tronvoll, Bård. Mainstream Marketing Journals : An Examination of Longitudinal Characteristics. 16th Recent Advances in Retailing & Services Science Conference 2009-07-06 - 2009-07-09 2009.

  • Tronvoll, Bård. Customer Complaint Behavior in Service. (fulltekst) Karlstad University Press 2008 (14) ISBN 978-91-7063-172-6. ISSN 1403-8099.

  • Helgesson, Thomas; Slåtten, Terje; Svensson, Göran; Tronvoll, Bård. Scientific identity in mainstream marketing journals in Australia, Europe and North America. 15th International Conference on Recent Advances in Retailing and Services Science 2008-07-14 - 2008-07-17 2008.

  • Tronvoll, Bård; Slåtten, Terje; Sværi, Sander; Svensson, Göran. Scientific identity in top journals of logistics : a review. 15th International Conference on Recent Advances in Retailing and Services Science 2008-07-14 - 2008-07-17 2008.

  • Slåtten, Terje; Svensson, Göran; Tronvoll, Bård; Sværi, Sander. Empirical characteristics in top journals of logistics: an assessment. 15th International Conference on Recent Advances in Retailing and Services Science 2008-07-14 - 2008-07-17 2008.

  • Svensson, Göran; Helgesson, Thomas; Slåtten, Terje; Tronvoll, Bård. Empirical characteristics in mainstream marketing journals in Australia, Europe and North America. 15th International Conference on Recent Advances in Retailing and Services Science 2008-07-14 - 2008-07-17 2008.

  • Tronvoll, Bård. Paradigms in Service Research: A Framework and Analysis of the Discouse. 17th Anual Frontiers in Service Conferance 2008-10-02 - 2008-10-05 2008.

  • Tronvoll, Bård. Lang lunsj. 2008.

  • Tronvoll, Bård. Hvorfor klager kunder?. 2008.

  • Tronvoll, Bård. Nordmenn klager for lite!. ? 2008.s 8 - 9.

  • Tronvoll, Bård. Norge taper på dårlig service!. Adresseavisen 2008. ISSN 0805-3804.s 16 - 17.

  • Svensson, Göran; Helgesson, Thomas; Tronvoll, Bård; Slåtten, Terje. Research data in top journals of marketing. 14th International Conference on retailing and Services Science 2007-06-29 - 2007-07-02 2007.

  • Helgesson, Thomas; Tronvoll, Bård; Svensson, Göran; Slåtten, Terje. Research approaches in top journals of marketing. 14th International Conference on retailing and Services Science 2007-06-29 - 2007-07-02 2007.

  • Slåtten, Terje; Svensson, Göran; Tronvoll, Bård. Research data in journals of services marketing. 14th International Conference on retailing and Services Science 2007-06-29 - 2007-07-02 2007.

  • Tronvoll, Bård; Svensson, Göran; Slåtten, Terje. Research approaches in journals of services marketing. 14th International Conference on retailing and Services Science 2007-06-29 - 2007-07-02 2007.

  • Svensson, Göran; Slåtten, Terje; Tronvoll, Bård. Research designs in service marketing journals. QUIS 10 : 10th International Research Symposium on Service Excellence in Management 2007-06-14 - 2007-06-17 2007.

  • Svensson, Göran; Slåtten, Terje; Tronvoll, Bård; Sværi, Sander. The geographical affiliations in journals of services marketing. Australian and New Zealand Marketing Academy (ANZMAC) Conference 2007 (omtale) 2007-12-03 - 2007-12-05 2007.